Frequently Asked Questions
Everything you need to know about your coffee journey with us.
How long does it take for my coffee to ship after roasting?
To ensure maximum freshness, we roast our beans in small batches. Orders typically ship within 24 to 48 hours of roasting, and you will receive a tracking number via email as soon as it leaves our workshop.
Do you offer pre-ground coffee or only whole beans?
We offer both! You can select your preferred grind size—from coarse for French Press to fine for Espresso—on each product page, or choose whole beans to grind at home for the freshest experience.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct-trade relationships with farmers, ensuring they receive fair wages above market rates and that all farming practices meet our high environmental sustainability standards.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and fluctuating temperatures can compromise the delicate oils and flavors of the beans.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to bring our specialty roasts to coffee lovers worldwide in the near future.